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Triton Managed Services
Keep machines up and repair costs down.
With every ATM the need for quality service and repairs is essential in maintaining the low cost of ownership. With over 158,000 Triton ATMs in the field generating hundreds of millions of transactions every year, Triton recognizes the need for a quick turnaround on repairs and parts orders. Our ability to repair out of warranty modules efficiently and cost effectively allows you to lower your overhead and ATM estate.
Certified Triton parts
Triton's commitment to service after the sale is proven by our warranty policy. New ATMs are typically covered for 13 months domestically, with extended parts warranty options available. Should a part fail due to defects within that period, Triton will furnish a new or refurbished part at no cost. All parts ordered from or repaired by Triton have a 180 day warranty and carry distinctive branding on the packaging. This is your insurance that this is a genuine part that has been thoroughly tested and has received all current firmware, software, and hardware upgrades. Furthermore, Triton ships parts for over ten different product lines and hundreds of configurations worldwide. With extended hours for parts ordering, most domestic orders placed by 8 pm Central time can ship the same day. Web ordering is also available at mytritonatm.com. We strive to ensuring a quick turn around or orders and meet your business needs anytime, anyplace.
Free technical phone support
Triton provides real time technical support 24 / 7 which is available to authorized distributors at no charge. Our staff of professionals can assist with all of your ATM service issues and are normally able to solve over 90% of technical issues by phone. Each member of the technical support team has an extensive diagnostics background and has received in-depth training, both formal and on the job, on all Triton products.
Our staff operates from Triton's technical support center, which contains an ATM for each configuration supported as well as all current manuals enabling your service technician to accurately take you step by step through the support process.
Triton Distributor and technical support online
Log on and stay current with the latest technical information through the Triton web site. Technical bulletins, error code lookup, parts ordering information, technical web forum, and more are available to distributors and trained third party service technicians in the Distributor section of this web site. Talk to your Triton service representative for more information.
Triton Managed Services
Triton can assist to provide field service through a network of skilled service providers who have been trained and certified on Triton products. Triton service partners are committed to providing Triton customers with a variety of effective and efficient service options.
Service is available on a maintenance contract or on a time and material basis. Triton Field Service can provide a turnkey solution to replace an existing machine, install a machine in a through-the-wall environment or a lobby installation. Additionally, Triton Managed Services can manage a network security compliance program to upgrade existing Triton machines.
Be trained on the best by the best.
With several hundred training courses offered each year, Triton has trained thousands of technicians. Our instructors are certified with extensive field and training experience, offering a thorough education for both the novice and professional technician. We offer an enhanced, hands-on learning environment. Triton is committed to meeting your training needs by offering classes at either Triton's state-of-the-art training facility in Memphis, Tennessee or at your location. From installation and set up to service and maintenance, we provide training on the entire scope of ATM operations. Limited class sizes allow for maximum interaction between students and instructors. We also offer ongoing support between instructors and students after initial training. Sign up today to receive the full benefit of a certified Triton technician. (click here for training schedule and registration)
Triton Certified Technician Benefits Include:
Technical Support Assistance
Our Technical Support Center is open 24 / 7 (24 hours a day, 7days a week)