 Triton Field Service consists of a nationwide network of established service companies. Triton service partners are committed to providing Triton customers with a variety of effective and efficient service options.
Service is available on a maintenance contract or on a time and material basis. Triton Field Service can provide a turnkey solution to replace an existing machine, install a machine in a through-the-wall environment or a lobby installation. Additionally, Triton Field Service can manage a network security compliance program to upgrade existing Triton machines.
With every ATM, the need for quality service and repairs is imperative
in maintaining the low cost of ownership. With over 145,000 Triton
ATMs in the field generating hundreds of millions of transactions
every year, Triton recognizes the need for a quick turnaround
on repairs. Our ability to repair out of warrant modules efficiently
and cost effectively allows you to lower your overheard and ATM
estate.
Triton's commitment to service after the sale is proven by our warranty policy. New ATMs are covered for 13 months. Should a part fail due to defects within that period, Triton will furnish a new or refurbished part at no cost to you. All parts ordered from or repaired by Triton have a 180 day warranty and carry distinctive branding on the packaging. This is your insurance that this is a genuine part that has been thoroughly tested and has received all current firmware, software, and hardware upgrades.
Furthermore, Triton ships parts for over ten different product lines and hundreds of configurations worldwide. Orders placed by 2 pm Central time can ship the same day. Web ordering is also available at mytritonatm.com. Ensuring that your business needs can be met at anytime, anyplace.
Triton provides real time technical support 24 / 7. Our staff
of professional technicians can assist with all of your ATM service
issues and are able to solve over 90% of technical issues by phone.
Each member of the technical support team has an extensive diagnostics
background and has received in-depth training, both formal and
on the job, on all Triton products.
Our staff operates from Triton's technical support center, which contains an ATM for each configuration supported as well as all current manuals enabling your service technician to accurately take you step by step through the support process.
- Our Technical Support Center is open 24 / 7 (24 hours
a day, 7days a week)
• Toll Free US and Canada 1-(800)-259-6672
• From outside North America 1-(228)-868-0899
• For North America 1-(228)-868-1317
- Find a «Triton
Authorized Service Provider "TASC" » from
a network of authorized Triton trained service technicians.
These providers range from existing distributors, to third
party companies and individuals. TASC is designed to provide
service to Triton customers in a timely, affordable way. TASC
members maintain a minimum level of stocked parts and have
the most up-to-date product and servicing information.
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