Couche-Tard, RL5000 Case Study

An ATM has become de rigueur for a convenience store, both from a customer-service standpoint as well as a profitability perspective.

-- Steve Lévesque, Product Category Manager, Alimentation Couche-Tard

“First and foremost, ATMs are for the convenience of our customers,” said Steve Lévesque, product category manager with Alimentation Couche-Tard, the largest convenience store operator in Canada with a network of over 2,000 stores. That convenience draws what Lévesque calls “new money” into the stores. “ATMs serve as a destination for us, and customers who would not otherwise come into our stores use the ATMs so we generate revenue there as well as some impulse sales,” he said.

In 2006 when Lévesque, whose job includes oversight of Couche-Tard’s Eastern Canada ATM network, was selecting an ATM provider for his stores, he worked with a Triton distributor and decided on the RL5000 as his ATM of choice. ++ read more

Oregon DMV RL2000 Case Study
   Clearing the traffic jams

“We personally interviewed a number of ATM vendors and felt most comfortable with the products and personnel at Triton,” Said Sam Bosch, president of Peregrin Financial Technologies. “It has proven to be a good decision for us.”

-- Sam Bosch, president of Peregrin Financial Technologies

Each day, hundreds of customers at Oregon Driver and Motor Vehicle Service Division offices can take care of their business in just one visit.

In 2002, Oregon DMV management launched a pilot program with Triton distributor Peregrin Financial Technologies, based in Portland, to install Triton ATMs in the lobbies of a few offices. The pilot program came about after customers and DMV staff suggested that management put ATM machines in the offices to allow customers to get the cash they needed and to be able to complete their transactions in one trip. If customers do not have enough cash or a checkbook, they will have to return another time; the clerks had to conduct the transaction a second time, and the customer had to wait in line again. ++ read more