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New Technology Cuts Maintenance Time and Expenses for Off-Premise ATM Operators

Until recently in order to load master keys on an ATM, deployers were required to have two technicians enter the master keys into the ATM’s keypad and send it out to the site, or have two people visit the site so that each technician entered only one half of the master key. This is a very costly and time consuming task.

Now, rather than having to pay two people to manually enter keys, Triton’s Remote Key Transport  (RKT) solution uses cryptography to remotely load keys directly from the host to the ATM across a public network. This allows ATM owners, especially those with large ATM fleets or those that operate in markets that require that master keys be changed frequently, to save time and money while improving security and increasing uptime.

Triton is the first ATM manufacturer to bring this cost-saving solution and security feature to the off-premise market.
  • How Does It Work?
  • RKT Benefits
  • RKT Ready ATMs
  • Processors
  • FAQs
RKT Benefits

Convenience & Cost Savings – Triton’s RKT solution allows ATM owners to remotely deliver master keys to their ATMs without having to send a technician to the site. This saves time and money.

 Sample Business Case

  • Service Life of ATM = 8 years

  • Tech Visit to ATM = $100 per tech, per visit

  • Key Change Frequency = 1 per year

  • Savings Per ATM = $800-1,600*

      • *Savings vary depending on the number of techs required to visit the site.

Security & Compliance – RKT helps ATM operators meet industry regulations that mandate that keys be changed on a regular basis while improving security by removing the human element from the process.

Improved Uptime – Triton’s RKT solution allows merchants to better serve their customers with improved ATM uptime. Because master keys can be changed at any time remotely by the host, merchants no longer have to wait for a technician to visit the site causing them to miss out on valuable surcharge income when the ATM requires a new master key.

Ease of Use – RKT is easy to use. With the touch of a button, an ATM can request new master keys or the host can initiate a master key download, on a regular basis or on demand.
Triton’s RKT solution is available:
United States Available now
Canada Available now
Australia Available now
South Africa Available now
United Kingdom Available now
 
RKT -Ready ATMs

ATM Model Operating System Software Hardware
RL1600
RL 1600		 XScale or X2 platform Triton Standard software version 2.4 T5 PCI/RKT Keypad with Metal Keys
RL2000
RL2000		 XScale or X2 platform Triton Standard software version 2.4 T5 PCI/RKT Keypad with Metal Keys
RL5000
RL5000		 XScale or X2 platform Triton Standard software version 2.4 T5 PCI/RKT Keypad with Metal Keys
FT5000
FT5000		 XScale or X2 platform Triton Standard software version 2.4 T5 PCI/RKT Keypad with Metal Keys
Legacy ATMs Operating System Software Hardware
RT2000
RT2000		 XScale or X2 platform Triton Standard software version 2.4 T5 PCI/RKT Keypad with Metal Keys
Processors Supporting Triton's RKT Solution


 

News Release
March 24, 2010

CDS and Switch Commerce Adopt Triton Remote Key Transport Solution

LONG BEACH, MS - Until recently, in order to load master keys on an ATM, deployers were required to have two technicians enter the master keys into the ATM's keypad and send it out to the site, or have two people visit the site so that each technician entered only one half of the master key.  This is a very costly and time consuming task.

Now, rather than having to pay two people to manually enter keys, both Columbus Data Services, a Dallas, TX based processor and Switch Commerce, a processor based in Irving, TX have implemented Triton’s Remote Key Transport (RKT) solution.

These two processors are the first pioneers in the industry to implement this technology. Using cryptography to remotely load keys directly from the host to the ATM across a public network, this technology  allows ATM owners, especially those with large ATM fleets or those that operate in markets that require that master keys be changed on a regular basis, to save time and money while improving security and increasing uptime. Triton is the first ATM manufacturer to bring this cost-saving solution and security feature to the off-premise market.

"While RKT will reduce the time and costs associated with key loading, the more important aspects are that RKT will improve the key management process and further enhance terminal security by enabling keys to be changed remotely on a periodic basis without having to send techs out to the site," says John Willmon, SVP Business Development at Columbus Data Services.  "We also think that at some point, the networks will require periodic key changes, which will be costly for the ATM operator if the ATM does not support RKT."

For more information about which Triton models can support this solution, and for information on all of Triton’s offerings, visit www.triton.com

ABOUT TRITON — With nearly 200,000 installations in over 24 countries worldwide, Triton has been a trusted leader in ATM affordability and service for 30 years. Triton's full-line of ATMs are designed and assembled in the USA at our state-of-the-art manufacturing facility in Long Beach, Mississippi. In addition, Triton offers world-class customer support, parts, service and training from our Global Service Center in Memphis, Tennessee. For more information, visit www.triton.com or call +1 (228) 575-3100 or (866) 7-TRITON (1-866-787-4866) toll free in North America.

  ABOUT CDS — Columbus Data Services has long been known as an innovator in the transaction processing market for ATMs and stored value debit cards.  CDS’s friendly, knowledgeable staff backed by state-of-the-art technology and a loyal customer base has helped make CDS one of the nation’s larger processors.  For more information on CDS, contact John Willmon at jwillmon@columbusdata.net or call 214.242.0650 ext 112.

  SWITCH COMMERCE— Switch Commerce is an ATM transaction processor. Their core tenets are founded in providing a superior customer experience, a highly reliable and stable processing platform, and empowering our customers with the technology to grow their businesses more profitably. scinfo@switchcommerce.com , 972.550.8900


RKT / FAQs

Can Triton's Remote Key Transport solution be used on legacy model ATMs such as the 9100 or 9600?

No. Triton's RKT solution is only supported with the RL1600, RL2000, RT2000, RL5000 and FT5000 model ATMs with Triton Standard version 2.4 and the Sagem T5 keypad. Please contact your Triton sales representative to find out how you can take advantage of our trade in program to replace your older Triton ATMs.
Is user access to RKT restricted?

Yes. RKT functionality is protected by the management functions password, and the ATM will only communicate with the legitimate host. In addition, the Encrypting PIN Pad's (EPP) password must also be entered when an RKT is being performed for the first time with a new host, before a new "Host ID" is entered.
How is RKT initiated?

When a new ATM is first installed, the operator initiates RKT via a management function command. When RKT is subsequently used to change the master key on an existing ATM, the operator may again initiate the RKT via a management function command or the host may include a flag in a regular message sent from the host to the ATM, such as a financial transaction response, where the flag instructs the ATM to commence the RKT.
How are working keys downloaded after an RKT?

After an RKT completes, the operator may initiate a working key download via a management function command or the host may include a new working key in the final RKT message sent from the host to the ATM. Subsequent working keys can be downloaded at any time in the reply to any transaction.